Inversiones Sesgado SRL offers a multitude of marketing services. While most modern marketing channels exist online, there is a lot to be said for (and gained by) the one-on-one service and support provided by call center sales and service representatives.
We care about communicating your brand’s message and image as much as you do, and our call center agents can help you and your company bring those messages home to your customers. Whether your campaigns or strategies will benefit from outbound sales support, you require in-bound campaign support, or your company would like marketing training for your own in-house sales/customer service team, our call center specialists will do whatever is required to take your B2C phone objectives to the next level.
Call centers are places where things happen fast and it is important that the people manning your phones are integrated with your marketing efforts and that every channel of your organization is on the same page. Our team of call center agents will do whatever is required to make sure your in-bound and out-bound customer contact channels are in-line with your brand, it’s message, and it’s objectives.
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better
Live Chat Support
In addition to offering our team of sales/customer service agents for live telephone support, we also provide live chat services so that your customers can reach out via any channel and be provided with the same level of professional service and attention your company deserves and expects.
Support/Sales Training
Contact Us to find out how our team can help your team improve their service and keep in touch with marketing efforts and goals. Making sure that all customer contact channels are in communication with each other and providing your clients with the same brand messaging and offers is important to ensure that all marketing efforts you make are a success.
Why Choose Inversiones Sesgado?
Inversiones Sesgado SRL employs a complete marketing team with a breadth of knowledge and experience across the full spectrum of online marketing channels. This gives us the unique ability to think and plan strategically, creating a cohesive online marketing plan. That, along with our ability to work with each clients’ existing goals and strategies, are proven to achieve positive results with high ROI. Our extensive marketing experience, and the capability to follow through with projects from inception to execution, make Inversiones Sesgado SRL the perfect choice to guide and assist you through any online marketing need.
Moving from a switchboard to a call center model becomes essential for growing businesses. At Inversiones Sesgado we understand that as a business you need to communicate with your customers on various levels. We offer the following services that we can combine into a flexible package to meet your growing business’s needs so that you never pay for downtime.
Inbound
By outsourcing your call center needs you can offer a more extensive service at a fraction of the cost. We offer trained customer support agents fully capable of taking orders and reservations, dealing with queries and managing customer complaints according to protocols established by you.
Outbound
Increase your turnover by adding a human touch to your sales strategy. From cross-sell campaigns, cold calling and lead generation to retention activities such as settings appointments, making follow up calls and even carrying our market research.
Communication Channels
While your business is looking for flexibility, so too are your customers. Meeting the preferences of our customers is an important step in establishing communication. That is why we offer three ways for your customers to get in touch with you.
Live chat
Our live chat services include the option to email transcripts, customer satisfaction surveys with the finalization of the chat as well as customer service bots to gather information or filter chats by topic.
Telephone
With Inversiones Sesgado you will not only be able to offer a real live person but a toll-free number as well. We include options to add a survey and a feedback form at the end of each call.
Despite its challenges, email continues to be the gold standard for businesses and for customers alike who enjoy the convenience of being able to respond to notifications in their inbox.
Additional benefits
- Additional benefits
- Flexible availability hours with the options of around the clock availability
- The ability to focus on the core business needs
- Instantly adjust availability with changes in demand
- Low-cost multilingual options